Home Customer Experience Why Frontier Tree Services Chooses Bandit

Why Frontier Tree Services Chooses Bandit

by editor arbor age

Simon and his team have put more than 1,500 hours into their Bandit chipper and haven’t regretted a moment thanks to the fantastic after-sales service.

When choosing a new woodchipper for his business in 2019, Simon Lonsdale needed a machine he could count on to perform over many years of chipping on all types of job sites.

Simon’s business, Frontier Tree Services, has been based on the Gold Coast for more than 30 years, and needed a chipper to process the unique rainforest trees and palms commonly found in the area.

“We choose Bandit and the 15XPC over other manufactures because of their good reputation, reliable machines and excellent sales and after care support,” says Simon.

“As anyone in the industry knows, chippers need constant servicing and maintenance, so the key important factor for us was to have someone who we could trust and rely on to maintain the machine and have parts readily available for quick turnaround repairs.”

Frontier Tree Services has now racked up more than 1,500 hours on the 15XPC and has been impressed with the tireless efforts of the Bandit service team in keeping the chipper in supreme condition.

“I feel Jason and the Bandit team really do try to go above and beyond to ensure we are looked after as a client and could not fault their customer service efforts,” says Simon.

“Jason regularly checks in to see how the machine is running and ensures we have stock of any required parts or consumable items. He always offers to personally deliver any orders when he is in the area.”

A standout feature of the 15XPC is its large engine, delivering the same power as its big brother, the Bandit 18XPC, in a smaller machine.

“We find the 15XPC is a good compact machine without compromising on chipping capacity,” says Simon. “We often require smaller machinery, and precise work processes to safely dismantle trees and undertake pruning works.”

“We particularly like the 15XPC’s lift and crush ability.”

Established in 1991, Frontier Tree Services primary customer base is the private domestic market on the Gold Coast. Simon has been the director for the past five years and has more than 20 years of experience in the industry.

“We specialise in providing tree pruning, tree removal, stump grinding and consultancy services to residential homes, residential housing complexes, hotels and resorts,” says Simon.

“We predominantly work within an urban environment, often in confined spaces, and in and around a lot of buildings and infrastructure.

For more info visit www.banditchippers.com.au and www.frontiertreeservices.com.

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