Tree Care Machinery offered exceptional after-sales support which elevated Charlie Milone’s experience with Bandit.
When it comes to running a successful tree-chipping business, having reliable machinery is just one piece of the puzzle. For Milone’s Tree and Lawn Solutions, trustworthy after-sales support has been a major reason in choosing Bandit and the national dealer, Tree Care Machinery.
Right from the start
The family run business in Melbourne purchased its first Bandit machine in 2022 – a 12X chipper – and since then have taken delivery of a variety of Bandit chippers and Bandit stump grinders. Today, Milone’s has expanded its fleet to five Bandit machines, with a new SG-75 stump grinder and Bandit 15XPC arriving this month. Milone’s owner Charlie Milone said Tree Care Machinery’s commitment to quality and customer care resonated with his business values as soon as he walked through the door.
“From our first inquiry to the final purchase, the team at Tree Care Machinery demonstrated unparalleled professionalism and knowledge,” said Charlie. “They went above and beyond to ensure we had all the information we needed to make an informed decision.
“From their unwavering commitment to quality and their dedicated customer service, to the exceptional performance of their products, we can confidently say Tree Care Machinery has set a high standard in the industry.
“When we purchased a wood chipper from TCM, we were not only impressed by the quality of the product, but also by the level of support we received after the sale.”
Ongoing service
Charlie had previously dealt with other woodchipper brands in Melbourne, but said his experience with Tree Care Machinery has been nothing short of exemplary, highlighting the critical role after-sales support plays in the longevity and efficiency of his business operations. Charlie recalled a particular incident that stood out as a testament to TCM’s commitment to its customers.
“We reached out to TCM’s after-sales support people, and they promptly sent out a mechanic to diagnose and resolve the problem. The professionalism and efficiency with which they handled the situation were commendable. Not only did they fix the issue promptly, but they also provided us with valuable maintenance tips to prevent similar problems in the future.”
It’s this kind of comprehensive support Charlie believes sets Tree Care Machinery apart in the industry.
“TCM’s after-sales support didn’t end with just issue resolution. The company followed up to ensure everything was still running smoothly and offered additional resources for maintenance and care.
“The after-sales support from TCM has been instrumental in ensuring the optimal performance and longevity of the machinery we have purchased.”
Great features
The five Bandit machines in the Milone’s fleet have proven to be reliable and efficient performers. All Bandit machines are built in America, which Charlie believes is a big factor in getting a top-quality product.
“The lift-and-crush features within the Bandit chippers ensure premium performance when processing large materials,” he pointed out, “and Bandit is an employee-owned model which aligns with our core values.”
Other impressive features of the 18XP chippers include:
• Forestry discharge
• A 142HP CAT engine and heavy-duty feed system, and
• A throat opening of 19.75″h x 20.5″w.
Standing apart
Charlie started his business after returning from service in the Australian Defence Force and has turned a humble idea into a thriving family run business based in Melbourne’s western suburbs.
“Milone’s specialises in tree removal in the commercial, government and private sectors. We also specialise in residential pruning as well as cyclic and reactive pruning for local councils, as well as stump grinding,” said Charlie.
“Customers can expect Milone’s to stand apart from the competition because of our expertise in tree removal and commitment to customer service. We are dedicated to, and pride ourselves on, providing our customers with quality, professionalism and customer care, and this is what really sets us apart from our competitors.”
For more, visit treecaremach.com.au and milonestreesolutions.com.au.