The new John Deere Operations Center PRO Service™ will give agricultural, construction, forestry, and turf customers across Australia and New Zealand even more choice as to how they diagnose, repair and optimise the performance of their equipment.
The new service centre offers an extended range of digital and support capabilities which build on the existing suite of tools, such as John Deere Operations Center and Equipment Mobile, giving customers access to basic maintenance and operator manuals, and warranty information.
John Deere Australia and New Zealand Director Aftermarket and Customer Support, Steph Gersekowski, said Operations Center PRO Service offered technician-capable tools to empower customers to choose who repairs their equipment – whether that be their John Deere dealership, a local mechanic, or themselves.
“It gives customers access to relevant and current content in PIN/machine‑specific manuals, as well as the ability to perform advanced actions, such as reprogramming controllers, running real-time diagnostics and carrying out interactive tests and calibrations,” Ms Gersekowski said.
“We know that when a customer decides to purchase John Deere equipment, it’s more than just having the keys. They are choosing to invest in the latest technology and innovation, so we want to make sure they have all the tools they need, to not only support their equipment, but to get the most out of it in terms of uptime and productivity.”
Choice and speed
John Deere Australia and New Zealand Manager, Production Systems Specialists, Max Cusack, said the two primary advantages of Operation Center PRO Service are choice and speed.
“If you have the Operation Center PRO Service annual licence you can log in, understand what that diagnostic trouble code is, and see if it’s something you might want to fix yourself. Alternatively, you can engage your local John Deere dealer or independent mechanic,” Mr Cusack said. “We understand that when the pressure’s on, you’re trying to harvest that last hectare, get that last cubic metre of soil moved, or get ready for that golf tournament, so it’s really important that speedy diagnostics, repairs and fault finding can happen.”
Licences tailored to suit
Operations Center PRO Service is a licence‑based solution that can be purchased through any John Deere dealership and accessed through a free John Deere Operations Center account. Once logged in, the user simply inputs each piece of equipment using the serial or PIN number to access the capabilities of Operations Center Pro Service.
Customers can select from three different types of licences, depending on their individual requirements. The annual licences start with a Machine licence for a single machine, while customers who have a large fleet can benefit from economies of scale with the Organisation licence.
External third-party service providers can also use Operations Center PRO Service through a Service Business licence to support customers who run John Deere equipment.
“In that case, the customer always stays in control of who can access their data, while having the ability to give their service provider access to the tools they need to deliver timely, high-quality support,” Mr Cusack said.
Service Business licences give user access to up to 10 local installations, with pricing varying depending on industry.
Operations Center PRO Service list of features
The new Operations Center PRO Service delivers digital repair content filtered by year and model number, and provides users with additional information to help troubleshoot, diagnose, and repair their machines. Specific features now brought together in Operations Center PRO Service include:
* Machine health insights and diagnostic trouble codes;
* PIN-specific machine content, including manuals;
* software reprogramming*;
* diagnostic readings;
* diagnostic recordings;
* interactive diagnostic tests;
* calibrations;
* JDLink™ information†; and
* warranty information.
To find out more about Operations Center PRO Service, visit the John Deere website or talk to your local John Deere dealership.
