How Monitor Lifts is backing your business

Having the right service and maintenance will help extend the life of your machines and increase your ROI by ensuring they keep working when other lifts give up. A properly maintained spider lift or EWP will mean safe operation for both employees and customers. Good maintenance will also preserve your investment and operations. But finding time for maintenance can be tough, and getting hardworking equipment to a workshop can be both time-consuming and expensive. Monitor Lifts’ 24-Hour Support Service can provide the emergency support, spare parts supply, routine maintenance and the training you need – no matter where you are in Australia.


The cornerstone of responsive service and support is having sufficient critical parts on hand, ready to use. That’s why Monitor Lifts has made a commitment to maintaining a $2 million parts inventory. From the central parts storage in Tamworth, NSW (soon to be expanded into an even larger facility to further increase parts inventory), and through five other warehouses in major cities across Australia, Monitor Lifts can supply parts wherever you operate. Expertise Monitor Lifts has sales and service outlets in 12 major cities across Australia and New Zealand, supported by a network of regional service teams and service agents. The company’s specialist technicians are fully qualified in hydraulics and electrical and mechanical servicing. They’ll keep your EWPs running. Their years of experience with spider lifts ensures Monitor Lifts can offer reduced downtime and increased safety. The techs are also happy to give advice over the phone. You can talk to people who know and understand these machines and the real-world situation you’re in. Monitor Lifts can help your team with both operating and troubleshooting.

Training and support

Training is provided with all machines at the time of purchase. If you are based in a remote location, both phone and virtual training are available free of charge. If delivery is a part of your purchase package, Monitor Lifts will even provide on-site training at no extra charge. And if you ever need an update or a refresh – or when new members join your team – Monitor Lifts will be happy to bring you up to date via Zoom, website training videos, or even at Monitor Lifts branches.


Monitor Lifts has invested heavily in ensuring its support fleet is among the best in Australia. Some of the available hardware includes:

  • Service trailers: with state-of-the-art service trailers, the Monitor Lifts team can carry out crucial maintenance on-site. You don’t have to move the machine – instead, Monitor Lifts come to you! The trailers are fully equipped with tools, parts and everything the team needs to perform a full service at your site. This efficient service makes it easy to keep your spider-lift fleet running at maximum capacity and keep downtime to a minimum.
  • Service plane: time is money. You need to keep working to take advantage of whatever business opportunities come your way, and that’s why Monitor Lifts has invested in its own in-house pilots and aircraft. It means fast, responsive service to remote locations across Australia. This amazing capability means the team can be there for you when you need them most – giving expert advice and support to get the problem solved quickly and get you back up and running.
  • Transport trucks: where possible, Monitor Lifts’ own transport trucks allow the company to control the quality of delivery service. The drivers know spider lifts and can give the advice needed at handover to make sure you’re comfortable with the machine and can get up-and-running without delay. It’s another example of how Monitor Lifts works to ensure a good relationship with you, right from the start.

For more information on Monitor Lifts’ products, please call the friendly team today on 1800 025 024 or email Whether it’s sales or hire, Monitor Lifts is sure to have an option to suit your needs. AA

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