EWP safety: a 360-degree commitment from CMC

Italian lift specialists CMC build safety into all its systems, from design through personnel and, of course, into its lift platforms.

The arborist market worldwide represents a niche in the access market CMC has always fulfilled, offering top performance and reliability compared to its competitors.

The widespread market distribution, including Oceania, guarantees the Italian is a brand leader in aerial access, and will be considered the No.1 brand in arborists’ minds.

In this scenario, CMC is also confirmed as the No.1 brand for care and attention to safety at work, all while keeping the end user at the centre of every stage of product design and engineering.

Focus on safety

For CMC, occupational safety is a more central issue than ever – especially for the arbor industries. The risk factors inherent in activities as hazardous as working at height intersect with the responsibilities of the various parties: manufacturers, renters, rental customers, and end users. This is a particularly critical factor since it only takes a single mistake, or carelessness from even one of the parties in the field, to cause tragically fatal accidents.

Even more than in other sectors, therefore, the utmost care and great responsibility is required of everyone, starting with the highest part of the ‘pyramid’, the manufacturers, who bring to market the machines needed to carry out these operations.

In this sense, CMC, an all-Italian company with 30 years of experience in producing aerial platforms, represents a successful model.

For CMC, occupational safety is a more central issue than ever – especially for the arbor industries.

CMC, the focus on safety begins at the assembly and testing stage

The production of such complex machines is a delicate process requiring the utmost care and precision from the very first stages of assembly. For this reason, CMC organises in-house continuing education programs to ensure the highest level of efficiency from the technicians involved. And to minimise the possibility of human error, the company has invested in automating and robotising many of the typical processes of this stage.

In the past three years, CMC has put in place state-of-the-art testing and inspection systems that have enabled it to reduce warranty work on its products by 86 per cent. This translates into a very strong reduction in downtime for owners and users.

The partnership with the Bari Polytechnic University in particular has enabled CMC to employ in these processes some of the country’s leading experts in machinery, welding and material, as well as for stress-testing machinery and equipment previously available only to large multinationals.

In the past three years, CMC has put in place state-of-the-art testing and inspection systems that have enabled it to reduce warranty work on its products by 86 per cent.

The partnership with IPAF

Another critical point of CMC’s commitment to safety is its partnership with the International Powered Access Federation (IPAF), reflected from an industry perspective with joint awareness-raising actions and meetings to share ideas and best practices among experts, and in a concrete, daily activity favoring distributors and end users. All CMC dealers in Italy have a direct communication channel with the parent company’s experts. These experts provide advice on safety-related issues and train both technicians and salespeople to offer the highest level of information and expertise to those who work with their equipment daily.

Of course, there is also training: CMC recently began an important project to include the bulk of its dealer network among the safety training centers accredited by the association.

After-sales service and maintenance

The last piece of the mosaic is in the area of after-sales.

Here, too, CMC is committed from the earliest stages, organising quality checks carried out directly at the sites of its partners, who are supported in the development of procedures for testing and inspection of components. Crucial to safety, then, is also ongoing support in service and maintenance. CMC’s support takes the form of several important actions:
• Constant training of dealer technicians
• Continuous reinforcement of service and spare parts departments, and
• 24/7 availability of customer-service engineers.

Implementing digital systems also makes CMC’s support constant and increasingly efficient at this stage. These systems are made available to dealers and service centres to constantly obtain and share a very high amount of data, which facilitates the work of the technicians who physically carry out maintenance operations. They, in fact, can count on constant monitoring of the machine’s condition, so can operate safely while significantly reducing all possibilities of error.

Learn more about CMC at cmclift.com.

 

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